Frequently Asked Questions
How do I make changes to my subscription?
You can log in to our subscription portal to make changes or skip your orders. You can also email us at email@example.com and we can make any change for you. Our subscription options are compatible with any plan so we’re more than happy to assist. We want you to have the best cup of coffee!
When can I expect my coffee?
We generally ship on Tuesdays so you can look for your coffee as early as Wednesday or Thursday after your order is processed. We are working on providing automatic tracking, but it is not currently available. Please reach out to firstname.lastname@example.org if you have concerns about your shipped order and to request tracking.
How often will I be charged?
You will only be charged when your recurring order processes and in the frequency chosen. We ship the coffee out the following week so your order is processed several days in advance, just in case you need to make changes or contact us.
Do you fulfill special requests on coffee for subscribers?
Yes! We all have our preferences for our daily cup of dose and we’re here to help. We can adjust your order quantity and change the costs from our end to make sure you’re getting what you need. This also includes our special small bulk wholesale program for businesses, find out more here!
How does the "Local Pickup" option for shipping work?
Conduit offers a local pickup option to a few locations. You can save on shipping if you prefer to do the legwork instead of USPS. The name of the pickup location indicates where you should look for it the following Wednesday after roast date.